FAQ's

1. Are Jasamine Banks products body-safe?
Yes, all of our products are crafted with high-quality, body-safe materials, such as medical-grade silicone, to ensure a safe and comfortable experience.

2. How is my order packaged?
We prioritize privacy and discretion. All orders are packaged in unmarked, discreet boxes without any indication of the contents inside.

3. Do you offer any warranties?
Yes, many of our products come with a limited warranty to protect against manufacturing defects. Please check individual product descriptions or contact us for specific warranty information.

4. How do I care for and clean my adult toys?
We recommend using a gentle toy cleaner or mild soap and warm water. Ensure the toy is fully dry before storing, and follow any additional care instructions provided with your purchase.

5. Is shipping confidential?
Absolutely! We understand the need for privacy and ship all orders in plain packaging. Your billing and shipping information are also handled with the highest confidentiality.

6. Can I return a product if it doesn’t meet my expectations?
Due to hygiene reasons, we cannot accept returns on used items. However, if you receive a defective or incorrect item, please contact our support team, and we will gladly assist.